Privacy Policy

Last Updated: September 18, 2024

POLICY STATEMENT

Format Mockups Ltd (“we,” “us,” or “our”) takes data privacy very seriously. We recognise the importance of protecting and respecting your personal data. This Privacy Policy describes the information we collect, how we use that information, to whom we pass the information, your rights, and key contact information.

Overview

In order for you to use our services, such as purchasing mockups or subscribing to our platform, we may need to collect certain personal information about you. Our aim is not to be intrusive, and we won’t ask unnecessary questions. Any information we receive about you will be subject to strict controls to minimize the risk of misuse, including unauthorized access or disclosure of your personal data.

Please read this policy carefully, together with our “Terms and Conditions” and any other documents referred to in it. Here, we set out the basis on which any information we collect from you or that you provide to us will be processed. Format Mockups Ltd is committed to using your information only in accordance with the terms of this Privacy Policy.

For the purposes of this Privacy Policy, the term “information” means any personal data related to users of Format Mockups Ltd services, including customers and contributors.

By visiting this website, purchasing our products, or providing your personal information to us, you accept and expressly consent to our use and disclosure of your personal information as described in this Privacy Policy.

If you have concerns about any of the terms of this Privacy Policy, please contact us HERE for further information.

A Special Note About Minors

We recognise that users under the age of 18 may use Format Mockups Ltd. If you are under 18, please ensure that you have the consent of a parent or guardian to use our services and to provide any personal information. We are committed to protecting the privacy of minors and comply with applicable privacy laws.

What Information We Collect

Information You Provide to Us

You may provide us with information when you:

• Browse our website

• Sign up for our newsletter or create an account

• Purchase mockups or imagery

• Participate in competitions, promotions, or surveys

• Contact us for support or other reasons

Information we collect may include your name, email address, billing information, preferences, and other relevant information necessary for fulfilling services.

Payment Information

When purchasing products or services, you may be required to provide payment information, such as credit card details, which will be securely handled by our third-party payment processors, Stripe and Squarespace Pay. We do not store or retain credit card information on our servers.

Information We Collect Automatically

When you use the Format Mockups website, we may collect information about your device, such as your IP address, browser type, device type, operating system, and your browsing activity. This includes information about how you interact with our website, such as pages viewed, session duration, and referral sources.

We also use cookies and similar tracking technologies to collect and store certain information about your visit. For detailed information, please refer to our Cookies Policy.

Information from Third Parties

We may receive information about you from third-party partners, such as when you interact with our social media pages or enter promotions. Any information provided by third-party services will be governed by their privacy policies.

How We Use Your Information

Our primary purpose in collecting your information is to provide you with our services and to ensure that your experience with Format Mockups Ltd is secure, efficient, and personalized. We use your information for the following purposes:

• Fulfilling Requests: To process transactions, deliver products, and manage your account.

• Customer Communication: To respond to inquiries, provide customer service, and notify you about changes to our services.

• Marketing: If you have opted in, to send newsletters, promotional content, and updates about products and services.

• Improving Services: To analyze and improve our website functionality and user experience using analytics data.

• Legal Obligations: To comply with legal requirements and prevent fraud.

Third-Party Services

To provide our services efficiently, Format Mockups Ltd uses trusted third-party services for payment processing, email marketing, and product delivery. These third parties are subject to their own privacy policies, and we encourage you to review them for more information.

• Google Drive: When you purchase a product from us, you will receive a link to download the product via Google Drive. Google may collect certain information, such as IP addresses or activity on the Drive platform, as part of their service. For more information, please refer to Google’s Privacy Policy.

• Stripe: We use Stripe to process payments securely. When you provide payment details, they are transmitted directly to Stripe and not stored on our servers. For more information, please refer to Stripe’s Privacy Policy.

• Squarespace Pay: For transactions made through our website, we use Squarespace Pay. Your payment details may be processed through Squarespace’s secure system. For further details, refer to Squarespace’s Privacy Policy.

• Mailchimp: We use Mailchimp to manage our email communications and marketing efforts. If you sign up for our newsletter or receive promotional emails, your data will be handled by Mailchimp. For more information, see Mailchimp’s Privacy Policy.

• Squarespace Email Campaigns: We use Squarespace Email Campaigns to send email newsletters and marketing content to our subscribers. Your data will be securely processed through Squarespace’s email marketing service. For more information, refer to Squarespace’s Privacy Policy.

Data Security

We take data security seriously and implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, and loss. Access to your personal information is restricted to employees and service providers who need to process your data for the purposes listed in this policy.

While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee its absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable laws and regulations. If you request that we delete your data, we will do so in accordance with our Data Retention Policy below.

International Transfers

Your data may be transferred to and processed in countries outside of the UK and EEA where our service providers operate. We ensure that appropriate safeguards are in place to protect your personal data during such transfers.

Your Rights

You have the following rights regarding your personal data:

• Access: You can request access to the information we hold about you.

• Correction: You can ask us to correct or update any inaccuracies in your personal information.

• Deletion: You have the right to request that we delete your personal data, where applicable, under the “right to be forgotten.”

• Opt-out of Marketing: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the email or contacting us directly.

• Data Portability: You can ask us to provide your personal data in a structured, commonly used format.

To exercise any of these rights, please contact us HERE.

Cookies

Our website uses cookies to provide you with the best possible browsing experience and to improve our website. For more information on how we use cookies, and how you can control them, please refer to our Cookies Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and we encourage you to review this Privacy Policy periodically.

Your continued use of our website and services after the posting of an updated version of this policy will constitute your acceptance of any changes.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us

Format Mockups Ltd

Office 6, 251-255 Church Road, Benfleet, Essex, United Kingdom, SS7 4QP

To contact us, please go to CONTACT page.

If you are not satisfied with our response, you can also contact the UK Information Commissioner’s Office (ICO) for further assistance.

Data Retention Policy

Last Updated: September 18, 2024

At Format Mockups Ltd, we are committed to ensuring the privacy and security of the data we collect from our users. This Data Retention Policy outlines how long we retain personal data and the procedures for securely disposing of it when it is no longer needed. We aim to comply with all applicable data protection laws, including the UK Data Protection Act and GDPR.

1. Types of Data Collected

We collect various types of personal data from users for different purposes, including but not limited to:

• Account Information: Name, email address, username, and other registration details.

• Transaction Data: Payment details, order history, and associated billing information.

• Communications Data: Emails, customer service interactions, and marketing preferences.

• Usage Data: IP address, browser type, website interactions (e.g., pages viewed).

2. Retention Periods

We retain personal data for as long as necessary to fulfil the purposes for which it was collected or as required by applicable laws and regulations. Below are the specific retention periods based on the type of data:

• Account Information: Retained for the duration of the user’s account and up to 3 years after account deletion for compliance, fraud prevention, and legal purposes.

• Transaction Data: Retained for 7 years after the transaction date in compliance with accounting and tax regulations.

• Communications Data: Retained for 3 years after the last communication for quality assurance, legal claims, or dispute resolution.

• Usage Data: Retained for up to 2 years for website optimisation and analytics purposes.

3. Data Disposal

Once personal data reaches the end of its retention period, we will ensure it is securely deleted or anonymised. Our procedures for data disposal include:

• Electronic Data: Secure deletion from our servers and systems, using industry-standard methods to ensure data is unrecoverable.

• Physical Copies: If applicable, any physical copies of personal data will be securely shredded.

4. Exceptions to Retention Periods

In certain circumstances, we may be required to retain personal data for longer periods. These include:

• Legal Obligations: When required to comply with legal obligations, such as litigation or law enforcement requests.

• Fraud Prevention: To detect, prevent, or investigate fraud or misuse of our services.

• User Requests: If a user requests that their data be retained for specific reasons, we will consider such requests on a case-by-case basis.

5. Your Rights

Users have the right to request the deletion of their personal data before the end of the standard retention period, subject to our legal obligations and legitimate business interests. You may exercise your right by contacting us HERE

6. Updates to the Data Retention Policy

We may update this Data Retention Policy from time to time in response to legal or regulatory changes. Any updates will be posted on this page, and users are encouraged to review the policy periodically.